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By accessing, browsing, or otherwise using the Local Edge Marketing Co. Customer Relationship Management (CRM) system, including all associated software, applications, websites, and services (collectively referred to as the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Service. These Terms apply to all visitors, users, and others who access or use the Service.
The Service is provided by Local Edge Marketing Co., a company organized under the laws of the State of Ohio, United States. By using our Service, you represent and warrant that you have the legal capacity to enter into these Terms and that you will comply with all applicable laws and regulations in your use of the Service.
Local Edge Marketing Co. provides a comprehensive, cloud-based Customer Relationship Management (CRM) system specifically designed and optimized for real estate professionals, including but not limited to real estate agents, brokers, property managers, and real estate companies. Our Service encompasses a full suite of business management tools and features designed to streamline real estate operations and enhance client relationship management.
The Service includes, but is not limited to, the following core functionalities and features:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
To access and utilize our Service, you must create an account by providing accurate, current, complete, and truthful information as prompted by our registration forms. You represent and warrant that all information provided during the registration process is accurate, current, and complete. You agree to maintain and promptly update your account information to ensure it remains accurate, current, and complete at all times.
During the registration process, you will be required to provide certain personal and business information, including but not limited to your full name, email address, business name, phone number, and other relevant contact information. You acknowledge that the provision of accurate information is essential for the proper functioning of the Service and for our ability to provide customer support and account management services.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any other authentication information. You agree to accept full responsibility for all activities that occur under your account, whether authorized or unauthorized. This includes any actions taken by individuals who gain access to your account through your negligence or failure to maintain proper security measures.
You agree to implement and maintain appropriate security measures to protect your account, including but not limited to:
We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will cease immediately, and we may delete your account and all associated data in accordance with our data retention policies.
We offer various subscription plans designed to meet the diverse needs of real estate professionals at different stages of their business development. Our pricing structure is designed to be transparent and scalable, allowing you to choose the plan that best fits your business requirements and budget constraints.
All subscription plans are billed on a monthly basis unless otherwise explicitly specified in writing. We reserve the right to modify our pricing structure at any time, provided that we provide you with at least thirty (30) days written notice of any price changes. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.
By subscribing to our Service, you authorize us to charge your designated payment method for all fees associated with your subscription. You agree to provide us with accurate, current, and complete billing information and to promptly update such information as necessary to ensure the continued accuracy of your billing records.
Our payment terms include the following provisions:
We offer a complimentary trial period designed to allow potential customers to evaluate our Service before committing to a paid subscription. The free trial is intended for evaluation purposes only and is subject to specific limitations and restrictions designed to prevent abuse and ensure fair usage of our resources.
The free trial includes access to the following features and limitations:
You may use our Service solely for legitimate real estate business purposes in accordance with these Terms and all applicable laws and regulations. The Service is designed specifically for real estate professionals and may be used for the following authorized activities:
You are strictly prohibited from using our Service for any unlawful, unauthorized, or inappropriate purposes. The following activities are expressly prohibited and may result in immediate account termination and legal action:
You retain full ownership and control over all data, information, and content that you input, upload, or create within our Service. This includes, but is not limited to, customer information, lead data, contact details, transaction records, documents, and any other business-related information. We do not claim ownership of your data and acknowledge that it remains your exclusive property.
You grant us a limited, non-exclusive, royalty-free license to use, store, and process your data solely for the purpose of providing and improving the Service. This license is necessary for us to deliver the functionality you expect, including data backup, system maintenance, and service optimization.
We implement comprehensive, industry-standard security measures to protect your data and ensure the confidentiality, integrity, and availability of your information. Our security protocols include, but are not limited to, the following measures:
Your privacy is of utmost importance to us, and we are committed to protecting your personal information in accordance with applicable privacy laws and regulations. Our comprehensive Privacy Policy, which is incorporated into these Terms by reference, governs how we collect, use, store, and protect your personal information.
We collect and process leadal information only to the extent necessary to provide the Service and improve our offerings. We do not sell, rent, or otherwise monetize your personal information to third parties. We may share your information only in limited circumstances, such as when required by law, with your explicit consent, or as necessary to provide the Service.
We strive to maintain high levels of service availability and reliability to ensure that you can access your CRM system whenever you need it. While we work diligently to provide continuous service, we cannot guarantee uninterrupted access due to factors beyond our control, including but not limited to internet connectivity issues, third-party service disruptions, and scheduled maintenance activities.
Our service availability targets include:
We provide comprehensive technical support and customer service to ensure you receive the maximum value from our Service. Our support offerings are designed to address your needs quickly and effectively, with different support levels available based on your subscription plan.
Our support services include:
The Service, including all software, applications, websites, content, features, functionality, design, layout, graphics, text, images, audio, video, and other materials (collectively, the "Service Content"), is owned by Local Edge Marketing Co. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
All rights, title, and interest in and to the Service and Service Content, including all intellectual property rights therein, are and will remain the exclusive property of Local Edge Marketing Co. and its licensors. The Service is licensed, not sold, to you for use strictly in accordance with these Terms.
You retain ownership of all data, content, and information that you input, upload, or create within our Service. This includes, but is not limited to, customer information, lead data, documents, images, and any other content you create or upload to the Service. You grant us a limited, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing the Service.
You represent and warrant that you have all necessary rights, licenses, and permissions to use and upload any content to our Service, and that such use does not infringe upon the intellectual property rights of any third party.
To the maximum extent permitted by applicable law, Local Edge Marketing Co., its officers, directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service or any inability to access or use the Service.
Our liability is limited as follows:
You agree to defend, indemnify, and hold harmless Local Edge Marketing Co. and its officers, directors, employees, agents, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from:
This defense and indemnification obligation will survive these Terms and your use of the Service. You agree that we shall have the right to control the defense or settlement of any such claims.
You may cancel your subscription and terminate your account at any time through your account settings or by contacting our customer support team. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your account will be deactivated and your access will cease.
To cancel your subscription, you may:
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Grounds for termination include, but are not limited to:
Upon termination of your account, the following will occur:
We stand behind the quality of our Service and offer a comprehensive refund policy designed to ensure your satisfaction. Our refund policy is structured to provide fair and reasonable protection for our customers while preventing abuse of our refund system.
We offer a thirty (30) day money-back guarantee for all paid subscriptions. If you are not completely satisfied with our Service within the first thirty (30) days of your paid subscription, we will provide a full refund of all fees paid during that period, no questions asked.
To request a refund under this guarantee:
The following items are not eligible for refunds:
We reserve the right to modify these Terms at any time in our sole discretion. Such modifications may be necessary to reflect changes in our Service, legal requirements, or business practices. We are committed to providing reasonable notice of any material changes to ensure transparency and allow you to make informed decisions about your continued use of the Service.
When we make changes to these Terms, we will:
Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service and cancel your subscription.
These Terms and your use of the Service shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Summit County, Ohio, United States.
You agree to submit to the personal jurisdiction of the courts located within Summit County, Ohio, and waive any objection to venue in such courts. Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent irreparable harm.
Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). Arbitration provides a faster, more cost-effective alternative to traditional litigation while ensuring a fair and impartial resolution process.
The arbitration process will be conducted as follows:
Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm or to protect intellectual property rights.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
This severability clause ensures that if any individual provision of these Terms is found to be unenforceable, the remainder of the agreement will continue to be binding and enforceable. The parties agree that if any provision is determined to be invalid, the court should attempt to give effect to the parties' intentions as reflected in the provision.
These Terms, together with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and Local Edge Marketing Co. regarding the use of the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter hereof.
No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision of these Terms.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us using the following information. We are committed to providing prompt and helpful responses to all inquiries related to our legal policies and terms of service.
For all legal and terms-related inquiries, please contact us at:
For urgent matters or technical support issues, we recommend contacting us via email for the fastest response time. All legal communications should be sent to the email address provided above to ensure proper documentation and timely response.
Local Edge Marketing Co. ("we," "our," or "us") respects your privacy and is committed to protecting personal information processed through our Customer Relationship Management (CRM) platform. This Privacy Policy explains how we collect, use, and protect information when providing services to real estate professionals ("Agents") and their clients ("Consumers").
We process leadal information that may include:
This information may be:
We process leadal information to:
We do not sell or rent personal information.
We may share information only:
We do not sell, rent, or share personal information with affiliates, business partners, or third parties for marketing or promotional purposes. Personal information may only be shared with subcontractors or service providers solely as necessary to operate the CRM platform and deliver services requested by Agents and their clients.
We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. Agents control how long lead data remains in their accounts.
We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. While we take reasonable measures, no transmission or storage system is 100% secure.
If personal information is provided to us from a third-party site such as Zillow or Realtor.com, the collection and initial consent are governed by that site's privacy policy. Our platform processes the information in accordance with this Privacy Policy.
Our website automatically collects certain technical and usage information when you visit. This data helps us understand how visitors interact with our site, improve performance, and detect security threats. We collect:
We use ip-api.com, a third-party IP geolocation service, to determine your approximate geographic location based on your IP address. This service is subject to its own privacy policy and terms of service. We cache geolocation data for 30 days to reduce API calls and improve site performance.
We collect and analyze website visitor data for the following purposes:
Website analytics data is retained for operational purposes and is subject to automated cleanup. Cached geolocation data is refreshed every 30 days. Session and behavioral data may be retained longer for trend analysis and security monitoring.
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
To exercise your rights, contact us at Admin@realestateadvisorllc.com. We will verify your identity and respond to your request within 45 days as required by law.
Our website currently does not respond to "Do Not Track" browser signals. We track all visitors for analytics and security purposes as described in this policy.
We may update this Privacy Policy from time to time. The "Effective Date" at the top will indicate the latest revision. Continued use of our platform after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy, contact us:
If you have any questions, concerns, or require clarification regarding these Terms and Conditions or our Privacy Policy, please contact us using the following information:
For urgent matters or technical support issues, we recommend contacting us via email for the fastest response time. All legal communications should be sent to the email address provided above to ensure proper documentation and timely response.
Last Updated: December 2024
These legal policies are effective as of the date listed above and apply to all users of our CRM service.